(Panel) listen active call
- Jovany Leandro G.C
- Voip , Panel , Application , Data
- August 17, 2025
Table of Contents
Tutorial
The VoipSTACK Panel (VOIP Panel) is highly customizable and, by default, does not include any predefined actions. Let’s walk through how to create an action to listen to a call.
Click the “New Action” button to add a new action. Please check Hangup an active call for how to fill the form.
Edit the user and assign an extension where to receive the call.
Now the operator can hear the call on their phone.
Next, we need to handle the listen action.
Example (FreeSWITCH)
executor:
listen:
type: softswitch-interface
when:
action: listen
command: api
interface:
originate: "user/${VOIPSTACK_ACTION_INPUT_OPERATOR_EXTENSION} &eavesdrop(${VOIPSTACK_ACTION_INPUT_CALL_UUID})"
Example (Asterisk)
executor:
listen:
type: softswitch-interface
when:
action: listen
command: Originate
interface:
Channel: PJSIP/${VOIPSTACK_ACTION_INPUT_OPERATOR_EXTENSION}
Application: ChanSpy
Data: ${VOIPSTACK_ACTION_VENDOR_CHANNEL},q
CallerID: Spy
Async: true